RENTON, Wash., (March 14, 2022) – PACCAR Parts recognizes TRP® Hemel in Hemel Hempstead, United Kingdom as the 2021 Global TRP Store of the Year. TRP is PACCAR Parts’ exclusive worldwide brand of aftermarket replacement parts for all makes of trucks, trailers and buses. The TRP retail network includes 248 stores in 39 countries around the world.
“The commitment from TRP Hemel in growing the TRP brand and business is exemplified through its excellent customer service and offering of high-quality TRP products,” said Dick Leek, PACCAR Parts general manager – Europe.
TRP Hemel is located north of London in a busy transportation hub. The store was awarded for its exceptional training and development of sales and service staff and for ensuring the right parts are in stock at the right time. The store also utilizes PACCAR Parts eCommerce tools and dealer management systems to provide industry-leading retail availability for customers and deliver outstanding customer service. TRP Hemel operates 10 service bays to maximize uptime for all makes of trucks, trailers, buses and light-duty vehicles.
“This award is a tremendous honor for TRP Hemel and a wonderful recognition of our hardworking and dedicated staff,” said Peter Gibbons, HTC Group director of aftersales. “We take pride in delivering outstanding quality and value to all of our customers.”
The HTC Group opened TRP Hemel in April 2013 as the UK’s first TRP store. The store utilizes the full TRP product offering and works closely with DAF in the UK to develop the best line of products on the market.
“PACCAR Parts values its relationship with the HTC Group and appreciates TRP Hemel’s commitment to customer uptime,” said Laura Bloch, PACCAR Parts general manager and PACCAR vice president. “TRP stores are uniquely positioned around the world to provide value-added services to customers such as excellent parts availability with a broad product offering, eCommerce, delivery services and customer loyalty programs.”
About TRP:
TRP parts for trucks, trailers and buses are distributed exclusively by PACCAR Parts, a division of PACCAR Inc, and are available globally through authorized retailers that include TRP stores, as well as DAF, Kenworth and Peterbilt dealerships. Supported by a worldwide network of parts and service professionals, TRP offers dependable aftermarket products that are designed and tested to meet customers’ expectations for quality and value. Regardless of vehicle age, make or application, TRP is the all-makes leader for quality parts that are Trusted, Reliable and Proven. For more information, visit TRPParts.com.
DAF Trucks N.V.:
a subsidiary of PACCAR Inc, a global technology company that designs and manufacturers light, medium and heavy-duty trucks. DAF provides a full range of tractor units and vocational trucks, offering the right vehicle for every transport application. DAF is also a leading provider of services, including MultiSupport repair and maintenance contracts, financial services from PACCAR Financial and a first-class parts delivery service from PACCAR Parts.
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Left: John Street / TRP Business development manager of HTC Group
Mid: Jane Barrett / Depot manager of HTC Hemel
Right: Trevor Mitchell / UK Sales and Marketing Director
